My thoughts and prayers are with all the families who suffered losses on this day nineteen years ago. I was at work that day, working for a tech company on the fourth floor when I heard a commotion in the hallway. There were footsteps. Fast. People were running, which was unusual in the buttoned-up corporate environment where I worked. I immediately got up and followed, knowing in my gut something very bad had happened. I had no idea the magnitude of what I was about to see i